KeysPlease Ops
Sign in with your username and password. One login per person.
You stay signed in on this phone for 30 days. Forgot it? Ask HM.
Prototype — sample day. Nothing is saved or sent.
Mon 14 Sep · app.keysplease.ae · ● Live — updates by itself
Assign — Mon 14 Sep
Host, then Maintenance, then Painter. Everyone starts 09:00 unless changed; Hosts can have after-hours tasks. Publish when all three are right.
Host 1 · Mr Sisira
An attendant is with one Host per day. Off = day off, leave, sick; the reason is recorded.
3units
16:30Sisira finishes
3/3on today · placed
08:00–10:30
Azizi Riviera 19 — 515
Refresh + check-in — guest 10:30
Laurice · Romerissa · vacant
🚗 drive 30 min
11:00–14:00
Hayat 2A Boulevard — 425
Check-out / departure clean — guest departs 12:00
Amarnath · 2 bed · 3 h minimum
🚗 drive 30 min
14:30–16:30
Cherrywoods Villa 5
Refresh + check-in — guest 17:30
editing
20:00–20:45 after hours
Marina Gate 2 — 1204
Check-in — late arrival, flight lands 19:10
Sisira only · counted as after-hours on Productivity
2units · 12 tasks
15:45John finishes
0emergencies
08:00–10:00
Damac Paramount Tower D — 4602
2 · Guest-in-house · Kitchen tap leaking — reported by guest
+ PPM ×2 while there
🚗 drive 30 min
10:30–15:45
Damac Paramount Tower D — 3101
4 · PPM · Water heater replace + PPM ×9
Ajith assists 10:30–12:30
2jobs
16:10Ajith finishes
Johndrops 08:00 · collects 16:10
08:00–10:00
Damac Paramount Tower D — 4602
Touch-up — scuffs, marks · hallway + bedroom 2
Last full 2025-11-03 · last partial 2026-06-20
10:30–12:30
Damac Paramount Tower D — 3101
Assist Technician · water heater
Full repaint not allowed — this unit was fully painted on 2025-11-03; next full allowed 2026-11-03. Choose a partial task.
16:30Sisira · 3 units
15:45John · 2 units · 12 tasks
16:10Ajith · 2 jobs
Timeline
Mr Sisira
08:00–10:30 Azizi 515 refresh + check-in · Laurice, Romerissa
11:00–14:00 Hayat 425 check-out clean · Amarnath
14:30–16:30 Cherrywoods Villa 5 refresh + check-in · Sathish
John
08:00 drop Ajith at Paramount 4602
08:00–10:00 Paramount 4602 kitchen tap + PPM ×2
10:30–15:45 Paramount 3101 water heater + PPM ×9 · Ajith assists
16:10 collect Ajith
Ajith
08:00–10:00 Paramount 4602 touch-up
10:30–12:30 Paramount 3101 assist John
Checks passed
No one past legal hours · every unit has a task · every Host unit has an attendant · no full paint within 12 months · guest-in units have only non-intrusive work
Publishing sends Sisira, John and Ajith their day, the attendants their units, Mr Wael his copy — and locks the plan. Any change after this goes only to the person affected as "Day changed".
Where is everyone · live
Sisira · Azizi 515 · 1 min ago · Laurice, Romerissa · Azizi 515 · Amarnath · Hayat 425 · John, Ajith · Paramount 3101 · 3 min
Published 07:55 · sent to Sisira, John, Ajith, 4 attendants, Mr Wael · plan locked
7units
3done
2on site
1overdue
Today — Mon 14 Sep · snapshot
Mr Sisira · 3 units · finish 16:30
08:00–10:30 Azizi 515 refresh + check-in · Laurice, Romerissa
done 10:2511:00–14:00 Hayat 425 check-out clean · Amarnath
on site 11:0514:30–16:30 Cherrywoods Villa 5 refresh + check-in · Sathish
not startedJohn · 2 units · 12 tasks · finish 15:45
08:00 drop Ajith · 08:00–10:00 Paramount 4602 tap + PPM ×2
done 09:5010:30–15:45 Paramount 3101 water heater + PPM ×9
on site 10:34Ajith · 2 jobs · finish 16:10
08:00–10:00 Paramount 4602 touch-up
done 10:05 · 12 m²10:30–12:30 Paramount 3101 assist John
OVERDUERoom Attendants
Laurice · Romerissa — Azizi 515 ready 09:55 ✓ · Amarnath — Hayat 425 · Sathish — Cherrywoods 14:30
The image is this card as one picture — WhatsApp, email, anywhere. Statuses update live as people tap. Changing the plan re-sends only the person affected.
Inbox
Everything that came back today — worker reports, Wael's inspections, exceptions. Each card says what to do.
16items
9closed
5need action
1release to approve
Yesterday 18:02 · Amarnath · same-day task not finished
Hayat 425 — check-out clean
Reason: guest left at 16:40 · card 61/84 · Host not released · guest arrives 14 Sep 15:00 · Your decision — nothing placed until you do
Yesterday 17:52 · Ajith · carry-over
Paramount 3101 — post-maintenance patching
Not completed · reason: parts needed (filler) · 1/2 steps ticked · placed automatically: tomorrow 09:00, first job after drop-off · SLA unchanged
10:20 · Sisira · release request
Azizi 515 — GUEST READY
7-point ✓ · 133/133 · video 48 s · Laurice, Romerissa · guest 10:30
OM approval needed before the guest
08:55 · Anshif · request
Marina Gate 2 — 1204 · collect payment
Extension unpaid · guest in · by 14:00 today · urgent
Parts · 3 open
Thermostat — Le Ciel 407
waiting → John buys tomorrow → fitted · Anshif told when bought
waiting
09:41 · Mr Wael · spot check · KP-2B7A11C0
Paramount 3101 — 1 fail
Bathroom 1 · shower corner silicone, black · photo ✓
What Wael set: Re-clean → Laurice (issued, SLA 2 h, due 11:41) · Regrout → John (needs placing)
Unit is VERIFY until Wael re-inspects · guest arrives 15:00
09:12 · Mr Wael · spot check · passed
Le Ciel 407 — 133/133
No action · counts for Sisira, Laurice on Numbers
closed
13:50 · John · KP-A30E8676
Le Ciel 407 — lights + PPM
14/15 done · 1 needs parts: thermostat · in 08:06 out 12:30 · 2 photos → operations@
13:35 · Sisira · exception
Hayat 425 — check-out
Guest still in the unit at 12:40 · departure moved to 14:00 · 2 damage photos → accounts@ · deposit deduction proposed
10:20 · Ajith · KP-9C41D2E8
Paramount 4602 — touch-up
12 m² · 2 L · 2 before / 2 after → operations@ · verified
closed
PPM & paint
Every unit: done, due, overdue. Full paint once a year.
412current
38due 30 days
6overdue
2full paints this month
Arabian Ranches III — Villa 336PPM 14/18 · lock batteries OVERDUE 09-02 · last full paint 2025-08-11 · due 2026-08-11
2 overdueDamac Paramount Tower D — 3101PPM 12/15 · next due 10-05 · last partial 2026-09-14
dueLe Ciel Building 1 — 407PPM 15/15 · all current
currentSettings
Who is on today, numbers, destinations. Users and units are set by HM.
Users · 13 Units · 56
Read-only. To add a person or a unit, ask HM.
Productivity
Per person, per day, week or month. Same numbers HM sees.
Mr Sisira
17units
6/6check-ins on time
31 hon site
3re-cleans
John
11/12done / planned
68PPM tasks
71%on site
3late
Ajith
5jobs
1/4full / partial
96 m²painted
10/10photo sets
Attendance — September
Sisira13 worked · 0 off · 0 sick · 4 after-hours · first in avg 08:52
John13 worked · 0 off · 0 sick · late 3 · first in avg 09:14
Ajith12 worked · 1 off · 0 sick · first in avg 09:03
Laurice13 worked · 0 off · 0 sick
Romerissa12 worked · 1 leave · 0 sick
Amarnath13 worked · 0 off · 0 sick
Sathish11 worked · 1 off · 2 sick
PPM & paint — all units
412current
38due 30 days
6overdue
2full paints this month
Live
Who is where, right now. Colour is the clock against the target, not a status anyone chose. Tap a person for their day.
Where is everyone · live
Sisira · Azizi Riviera 19 · 1 min ago · Laurice, Romerissa · Azizi 515 · 2 min · Amarnath · Hayat 425 · 1 min · John · Paramount 3101 · 3 min · Ajith · Paramount 3101 · 3 min
Sathish off · phones sending: 6/6 · on shift 09:00–18:00 · workers see "Sharing location · on shift"
Signed in today
Sisira 08:41 · John 08:55 · Ajith 08:58 · Laurice 08:47 · Romerissa 08:52 · Amarnath 08:49 · Nandana 07:32 · Rwaida 09:10
Not signed in by 09:15: — · Sathish off (sick)
Off today
Sathish — sick (Nandana, 07:40)
On today: Sisira, John, Ajith, Laurice, Romerissa, Amarnath
2/3Mr Sisira — Supervisor
Between jobs · left Hayat 425 at 13:50
Next: Cherrywoods Villa 5 · refresh + check-in 17:30 · Sathish · not started — due 14:30
1/2John — Technician
On site · Damac Paramount 3101 · since 13:20 · water heater + PPM ×10
Planned finish 17:15 · 4 of 11 tasks ticked
1/1Ajith — Painter
Done for the day · Paramount 3101 · 12 m² partial · out 10:10
Pick-up by John at 10:10 ✓
3/4Room Attendants
Laurice ✓ Romerissa ✓ Amarnath ✓ (1 re-clean) · Sathish — Cherrywoods, not started
Ready-for-inspection sent: 3
⚠ Overdue
Cherrywoods Villa 5 — refresh + check-in was due to start 14:30; guest arrives 17:30
Sisira not yet on site · Sathish not started
Inventory shortages
14 open · 3 past Anshif's 24 h · 2 DTCM urgent
Azizi 515 DTCM incomplete (smoke detector) — check-in 13:00 needs your override · espresso capsules ×400 overdue since 12 Sep
Phones
Sathish — last seen 11:40, not syncing
John — today
His day as he sees it. Only you and the Admin can change it; every change is recorded against your name.
08:00–12:45
1. Le Ciel Building 1 — 407
Vacant-unit complaint · Port De Lamer · vacant
In 08:06 · Out 12:30 · KP-A30E8676
Done
🚗 drive 30 min
13:15–17:15
2. Damac Paramount Tower D — 3101
Vacant-unit complaint · Business Bay · vacant
In 13:20 · on site
On site
Insert a task into John's day
John's phone shows "Day changed — 1 new job" until he opens it. Logged as: inserted by Mr Wael 14:24.
Productivity
Per person, per day, week or month. Same numbers HM sees.
Mr Sisira
17units
6/6check-ins on time
31 hon site
3re-cleans
John
11/12done / planned
68PPM tasks
71%on site
3late
Ajith
5jobs
1/4full / partial
96 m²painted
10/10photo sets
Attendance — September
Sisira13 worked · 0 off · 0 sick · 4 after-hours · first in avg 08:52
John13 worked · 0 off · 0 sick · late 3 · first in avg 09:14
Ajith12 worked · 1 off · 0 sick · first in avg 09:03
Laurice13 worked · 0 off · 0 sick
Romerissa12 worked · 1 leave · 0 sick
Amarnath13 worked · 0 off · 0 sick
Sathish11 worked · 1 off · 2 sick
PPM & paint — all units
412current
38due 30 days
6overdue
2full paints this month
My day
Your own visits and inspections, recorded like everyone else's. Arrived is time in; Send is time out.
Sunday 13 Sep · 3 visits · 2 inspections · 2 done
09:10–09:40
Damac Paramount Tower D — 3101
Inspection · 133-point · passed
In 09:12 · Out 09:41 · KP-2B7A11C0
Done
10:20–10:45
Le Ciel Building 1 — 407
Visit · guest complaint follow-up
In 10:24 · Out 10:50
Done
14:00
Arabian Ranches III — Villa 27
Inspection · villa · pool gate, plant room
In 14:03 · on site
On site
Re-inspect · waiting
Damac Paramount Tower D — 3101
Shower corner silicone — re-clean issued to Laurice 09:41
Moves into your day when Laurice's re-clean is reported · SLA 2 h · unit stays VERIFY until you pass it
verify
Not inspected lately
Marina Vista 1301last spot check 71 days ago
Hayat 2A — 425Fail in August · 34 days
Villa T62 JPlast spot check 63 days ago
A failed inspection issues the re-clean to the attendant and the Supervisor with one tap.
🔒 Locked — you are not at the property. Tap Arrived on the unit's card in My day first. Inspection opens only within 150 m.
What are you inspecting?
Same checklist the Hosts use — KP-HCL-001. Your result is a check on theirs.
Unit released by Mr Sisira 10:20 · OM approved 10:22 · cleaned by Laurice, Romerissa · guest arrives 15:00 · 2 bed · 2 bath
Spot check — turnover
Pass · Fail · N/A on every line. A Fail on cleanliness issues a re-clean; a Fail on condition raises a maintenance task. Photo required on every Fail.
Result
0pass
0fail
0n/a
Goes to the Admin and the Supervisor. Re-cleans go to the attendant named. Score counts on their productivity and on yours.
Days
Any date — yesterday, today, tomorrow. Everyone's tasks, status and times, as they happened.
19tasks
14done
2on site
1overdue
Mr Wael — Manager · 3 visits · 2 inspections
09:10–09:40 Damac Paramount Tower D — 3101Inspection · 133-point · passed
In 09:12 · Out 09:41 · Ref KP-2B7A11C0
doneIn 09:12 · Out 09:41 · Ref KP-2B7A11C0
10:20–10:45 Le Ciel Building 1 — 407Visit · guest complaint follow-up
In 10:24 · Out 10:50
doneIn 10:24 · Out 10:50
14:00 Arabian Ranches III — Villa 27Inspection · villa · pool gate
In 14:03 · on site
on siteIn 14:03 · on site
Mr Sisira — Supervisor · 3 units
08:00–10:30 Azizi Riviera 19 — 515Refresh + check-in · Laurice, Romerissa
In 08:02 · Out 10:25 · released 10:20 (OM approved)
doneIn 08:02 · Out 10:25 · released 10:20 (OM approved)
11:00–14:00 Hayat 2A — 425Check-out clean · Amarnath · 2 damage photos → Accounts
In 11:05 · Out 13:50
doneIn 11:05 · Out 13:50
14:30–17:00 Cherrywoods Villa 5Refresh + check-in · Sathish
not started · check-in 17:30
OVERDUEnot started · check-in 17:30
John — Technician · 2 units · 25 tasks
08:00–12:45 Le Ciel Building 1 — 407Lights + PPM ×14 · 14/15 done · 1 needs parts
In 08:06 · Out 12:30 · Ref KP-A30E8676
doneIn 08:06 · Out 12:30 · Ref KP-A30E8676
13:15–17:15 Damac Paramount Tower D — 3101Water heater + PPM ×10
In 13:20 · on site
on siteIn 13:20 · on site
Ajith — Painter · 1 unit
08:00–10:00 Damac Paramount Tower D — 3101Assist technician, then bedroom wall · partial · 12 m² · 2 before / 2 after
In 08:00 · Out 10:10 · Ref KP-9C41D2E8
doneIn 08:00 · Out 10:10 · Ref KP-9C41D2E8
Room Attendants
Laurice · Azizi 515Card 84/84 · ready 09:55 · Supervisor passed 10:05
doneRomerissa · Azizi 515Card 84/84 · ready 09:55
doneAmarnath · Hayat 425Card 79/84 · ready 13:30 · re-clean 1 (bathroom hair) · passed 13:48
doneSathish · Cherrywoods Villa 5Card 0/84
not startedProductivity
Per person, per day, week or month. Built from their own taps — nobody reports on themselves.
Mr Wael — Manager
14units visited
9inspections
2failed → re-clean
11 h 20on site
5plan changes made
7messages to workers
08:45average first arrival
Mr Sisira — Supervisor
17units
6/6check-ins on time
31 h 05on site
3re-cleans issued
John — Technician
11/12done / planned
68PPM tasks
71%of working day on site
3late arrivals
Ajith — Painter
5jobs
1 / 4full / partial
96 m²painted
10/10photo sets
Room Attendants
Laurice9 units · re-clean rate 0% · Green
Romerissa8 units · re-clean rate 12% · Red
Amarnath9 units · re-clean rate 11% · Red
Sathish7 units · re-clean rate 0% · Green
Users · 13
Every person who can sign in. Tap to change role, number or password. Nobody else can do this.
Master
HMhm · +971 52 811 6111
last signed in today
activelast signed in today
Admin
Ms Nandananandana · +971 50 465 2844
last signed in today
activelast signed in today
Admin + OM
Ms Marivicmarivic · +971 56 865 4104
last signed in yesterday
activelast signed in yesterday
Manager
Mr Waelwael · +971 56 858 5785
last signed in today
activelast signed in today
Supervisor
Mr Sisirasisira · +971 50 154 8796
last signed in today
activelast signed in today
Technician
Johnjohn · +971 55 865 4108
last signed in today
activelast signed in today
Painter
Ajithajith · +91 6372 537 797
last signed in 2 days ago
activelast signed in 2 days ago
Sales
Rwaidarwaida · +971 56 422 5275
last signed in 3 days ago
activelast signed in 3 days ago
Accounts
Mr Anshifanshif · +971 50 682 3134
last signed in yesterday
activelast signed in yesterday
Room Attendant
Laurice (Laura)laurice · +971 52 403 9179
last signed in today
activelast signed in today
Romerissaromerissa · +971 52 389 5640
last signed in today
activelast signed in today
Amarnathamarnath · +971 52 233 9929
last signed in today
activelast signed in today
Sathishsathish · +971 56 859 5652
last signed in never
not yet signed inlast signed in never
Units · 56 · 14 villas
The master list every plan picks from. Add, change or remove here, or import the Excel.
Arabian Ranches III
Arabian Ranches III - Ruba — Villa 336Floor Villa · 3 bed · Villa
activeArabian Ranches III - Spring — Villa 92Floor Villa · 4 bed · Villa
activeArabian Ranches III - Sun — Villa 16Floor Villa · 3 bed · Villa
activeArabian Ranches III - Sun — Villa 27Floor Villa · 3 bed · Villa
activeBusiness Bay
Damac Paramount Tower D — 3101Floor 31 · 2 bed · Apartment
activeDamac Paramount Tower D — 4602Floor 46 · 1 bed · Apartment
activeDamac Prive Tower A — 2804Floor 28 · 1 bed · Apartment
activeDamac Prive Tower B — 3202Floor 32 · 1 bed · Apartment
activeParamount Midtown Hotel & Residences — 3103Floor 31 · 2 bed · Apartment
activeZada Tower — 1807Floor 18 · 1 bed · Apartment
activeCherrywoods
Cherrywoods Villa - Phase 2 — Villa 5Floor Villa · 4 bed · Villa
activeCity Walk
City Walk Residences 1 — 504Floor 504 · 2 bed · Apartment
activeCitywalk Bldg. 1 — 408Floor 4 · 2 bed · Apartment
activeCitywalk
Celadon 2 — 405Floor 4 · 2 bed · Apartment
activeDamac Hills
Park Residences 4 - Pelham Cluster — Villa 229Floor Villa · 4 bed · Villa
activePark Residences 4 - Pelham Cluster — Villa 240Floor Villa · 4 bed · Villa
activeDowntown
Boulevard Point — 5003Floor 50 · 3 bed · Apartment
activeBurj Views Podium — L424Floor L4 · 1 bed · Apartment
activeDowntown Views II - T3 — 1301Floor 13 · 1 bed · Apartment
activeGrande — 908Floor 9 · 2 bed · Apartment
activeOpera Grand — 1501Floor 15 · 2 bed · Apartment
activeSouth Ridge Tower 6 — 2105Floor 21 · 1 bed · Apartment
activeThe Address Residences Dubai Opera T1 — 5504Floor 55 · 2 bed · Apartment
activeDubai Creek
17 Icon Bay — 2906Floor 29 · 1 bed · Apartment
activeHarbour Gate Tower 2 — 602Floor 6 · 1 bed · Apartment
activeHarbour Views Tower 2 — 2204Floor 22 · 3 bed · Apartment
activeDubai Marina
52|42 Tower 1 — 902Floor 9 · 2 bed · Apartment
activeBay Central - Central Tower — 1109Floor 11 · 1 bed · Apartment
activeMarina Vista Tower 1 — 1301Floor 13 · 2 bed · Apartment
activeMarina Vista Tower 1 — 2203Floor 22 · 3 bed · Apartment
activeSahab Tower 2 — 801AFloor 8 · 2 bed · Apartment
activeStella Maris — 3103Floor 31 · 3 bed · Apartment
activeEmaar Beach Front
Beach Vista Tower 1 — 2902Floor 29 · 2 bed · Apartment
activeJBR
Address JBR — 3706Floor 37 · 1 bed · Apartment
activeJVC
Luma Park Views — 1003Floor 10 · 1 bed · Apartment
activeJVT
Distict 5 Villa B5 — Villa B5Floor Villa · 2 bed · Villa
activeDistict 9 Villa N2 — Villa N2Floor Villa · 2 bed · Villa
activeTulip Street, District 9 — Villa M30Floor Villa · 2 bed · Villa
activeJumeirah Island
Jumeirah Island Custer 36 — Villa 3Floor Villa · 4 bed · Villa
activeJumeirah Park
District 9, Jumeirah Park — Villa T62Floor Villa · 4 bed · Villa
activeLamer
Nikki Beach Residences 2 — G04Floor G · 1 bed · Apartment
activeMeydan
Azizi Riviera 19 — 515Floor 5 · ? bed · Apartment
activeAzizi Riviera 19 — 914Floor 9 · ? bed · Apartment
activeResidences 15, District 1, Phase III — G03Floor G · 1 bed · Apartment
activeThe Polo Residences B5 — 305Floor 3 · 1 bed · Apartment
activePalm Jumeirah
Al Anbara - Shoreline 12 — 1011Floor 10 · 3 bed · Apartment
activeAl Hatimi - Shoreline 5 — 108Floor 1 · 3 bed · Apartment
activeGrandeur maurya A — A-202Floor 2 · 1 bed · Apartment
activeSeven Hotel & Apartments the Palm — 1015Floor 10 · 1 bed · Apartment
activeSeven Hotel & Apartments the Palm — 526Floor 5 · ? bed · Apartment
activeThe St. Regis Dubai, The Palm Tower — 2513Floor 25 · 1 bed · Apartment
activeVilla Frond D, Palm Jumeirah — Villa D17Floor Villa · 4 bed · Villa
activePort De Lamer
Le Ciel Building 1 — 407Floor 4 · 3 bed · Apartment
activeSerena Casa Viva
Serena Casa Viva - Villa — Villa 56Floor Villa · 3 bed · Villa
activeTownsquare
Hayat - 2A Boulevard — 411Floor 4 · 1 bed · Apartment
activeHayat - 2A Boulevard — 425Floor 4 · 2 bed · Apartment
activeMy day — Mon 14 Sep
Drop your team, go, come back to inspect when they tap Ready. 3 units · 1 viewing · 09:00 → 16:30 · Laurice, Romerissa, Amarnath · Sathish off (sick)
My team today — assign to units
Nandana gave you 3 attendants. You decide who goes where; move anyone during the day. Their screens update at once.
Ms Lauriceon site Azizi 515 since 10:04
Ms Romerissaon site Azizi 515 since 10:04
Mr Amarnathwaiting — drop at Hayat 425 at 13:30
Mr Sathishoff today (sick)
Linen to load at 09:00
Azizi 515: 2 double sets · Hayat 425: 1 double + 1 single · Cherrywoods: 3 double, 1 single, 1 maid · 4 bath sets each
09:00–09:30
Office 1056
Laundry pick-up / drop-off · stock
Done 09:04–09:31
🚗 drive 25 min · Google
10:00–10:20
Azizi Riviera 19 — 515 · DROP & BRIEF
Refresh + check-in · guest 13:00 · Laurice, Romerissa · vacant
Done 10:04–10:18
🚗 drive 18 min · Google
10:45–11:30
Arabian Ranches III — Villa 16 · VIEWING
Inserted by Rwaida · Mr Karim 11:00 · long stay from October · vacant
On site 10:49
🚗 drive 18 min · Google
11:45–12:45
Azizi Riviera 19 — 515 · INSPECT & RELEASE
Laurice ready 11:40 ✓ · Romerissa ready 11:40 ✓ · doorway photos 4/4 · coffee LOW · guest 13:00
Both attendants tapped Ready at 11:40 — go back now · deadline 13:00
🚗 drive 34 min · Google
13:30–13:50
Hayat 2A Boulevard — 425 · DROP & BRIEF
Check-out / departure clean · guest departs 12:00 · Amarnath
free until Amarnath taps Ready
after Ready · before 16:30
Hayat 2A Boulevard — 425 · INSPECT & RELEASE
Waiting for Amarnath · next guest tomorrow 15:00
🔒 Locked — you are not at the property. Tap Arrived on the Azizi 515 INSPECT card first. The inspection opens only when your phone is within 150 m of the unit. It cannot be done from the car.
Inspect — Azizi 515
Choose the inspection. Pass · Fail · N/A on every line; a Fail needs a photo and goes to the person named. Villa lines are hidden for apartments.
Ready for inspection — Laurice 11:40 (bedrooms, living) · Romerissa 11:40 (bathrooms, kitchen) · doorway photos 4/4 ✓ · coffee LOW → restock task
1Windows closed 5 minutes, then open the door and step in as a guest: no musty, stale, food, or chemical smell. Approved reed diffuser active, above half
2Door exterior clean, number visible, door opens without sticking or squeaking
3Entrance floor spotless, skirting dust-free, no shoulder-height marks on walls
4All entrance lights on and working; clear sight line to living area; no cleaning equipment visible
5Doorbell / intercom rings and is heard inside; building intercom connects to reception (apartments)
6Main door opens and locks with the physical key, first try; lock and hinges silent
7Unit is noticeably cool: A/C on at 23°C for at least 1 hour; feel cool air from the centre of the room, don't just read the display
1White-tissue test on every surface — no residue on the tissue
2Every mirror and glass surface streak-free viewed at 45°; no fingerprints on glass, TV screen, or appliances
3Sofa cushions plumped, karate-chop indentation on each back cushion, arranged to match the unit reference photo
4All furniture and rugs in the exact reference-photo position after cleaning; rugs flat and aligned; no chair or table wobbles when pushed
5Dining chairs aligned and pushed in evenly; coffee table styled; artwork and mirrors straight, frames dust-free
6TV on, remote works from sofa distance, DU channels load; remote batteries responsive
7WiFi: connect phone, speed test minimum 256 Mbps in living room
8Home Guide present on kitchen counter; all switch/appliance stickers present and legible
9No hair anywhere: sofa seats, floor, rugs, behind and under the sofa. Bins empty and relined
10A/C grilles and return-air vents dust-free; all window glass clean inside and out, tracks clean; lampshades level and dust-free; remote controls wiped
11Small appliances: iron present, reservoir empty, plate clean; ironing board cover clean; hairdryer works
12Chandelier and pendant lights dust-free (look up from directly below); bulbs dust-free; all bulbs LED warm white — no cool-white or mixed bulbs in one room
13Landline (if fitted): handset clean, dial tone, call barring active, channel list card present; coasters on coffee and side tables
14Every sofa, armchair, dining chair, cushion cover, and throw: no stain, tear, burn, or scratch. Fabric stain → Karcher on the spot, before/after photo to OM. Damage → photo + KP Maintenance Group
15Curtains and blinds: no stains, marks, or damage; hanging straight; hooks and rail intact; open fully
1Mattress comfort test: sit centre, press both palms across the full sleeping surface — no springs felt, no sag, no lumps
2Lift the mattress protector and look at the mattress itself: no stain. Protector clean both sides
3Bed type this room: single / double-king / maid — pillow count correct: single 2, double-king 4, maid 1, each with a protector
4Each pillow: press — springs back fully; smell — fresh; inner checked both sides with the protector off — no stain
5Duvet inner checked both sides with the cover off: no stain, no smell, no clumping
6Each pillow protector removed and checked both sides: no stain, no yellowing. Any fail → replace from office stock, log, notify OM
7Palm test: run palm firmly across pillowcase and duvet cover — smooth and fresh, not rough or stiff
8Bed made: fitted sheet tight (hospital corners), duvet flat with equal overhang, 20 cm throwback fold, 2 pillows upright behind 2 flat, openings facing away from the door, no creases from the doorway
9Both bedside lamps: plug confirmed in socket first, then switched on; switch reachable from the pillow
10Wardrobe: minimum 10 velvet hangers, equally spaced, same direction, no wire hangers, nothing left by previous guest
11Spare linen set present in the bedroom closet
12Blackout curtains close fully with no gaps AND no stains, marks, or damage on curtain or lining; hooks intact
13Headboard, bedside tables, wardrobe doors, chair: no stain, scratch, chip, or water ring. Fabric stain → Karcher; damage → photo + report
14Safe opens and closes, instruction card on top
15Bedroom WiFi tested separately from the furthest bedroom — stable connection
16Floor and under-bed clear of hair and debris; top of wardrobe dust-free; bed frame does not creak or move when pressed
17A/C grille in this bedroom dust-free; window glass and track clean
1Shower on full hot, count to 30: hot water within 30 seconds, strong pressure
2Shower head: every jet flowing — any blocked jet fails
3Shower corners: grouting only. Zero silicone build-up, zero black discolouration
4Shower floor scrubbed, no hair (crouch to eye level to check); floor slopes to the drain, no standing water after 30 seconds of flow
5STANDING SHOWER DRAINAGE: run the shower 60 seconds — water clears within 10 seconds of switching off, no pooling, no gurgle, no smell from the drain. Drain cover secure and clean underneath (lift it). Slow drain → P3 today; backing up → P2
6SHOWER SCREEN: every guest shower has a fixed glass screen or glass door. NO plastic, vinyl, or fabric curtain in any guest bathroom — a curtain is permitted in the maid’s room only. Curtain found in a guest shower → photo + report to OM today for screen installation; if a screen already exists, remove the curtain now
7Shower screen/door: glass streak-free at 45°, no cloudy limescale film, seals and hinges intact, door closes and holds, no leak onto the floor when running
8Toilet: bowl clean under the rim, seat clean both sides, lid clean, flush works. First sheet of toilet roll folded to a point; spare roll under sink
9Sink white-tissue test clean; tap streak-free; mirror streak-free at 45°; no limescale on taps or screen
10Towels: bath towels folded in thirds then half, folded edge outward on the rail; hand towels folded in thirds, flat. Bath mat in full bathrooms only — not powder rooms
11Hand soap, shower gel, shampoo dispensers all full (refill if below half)
12Floor dry and hair-free; bin empty and relined
13Extractor fan runs and pulls (tissue test at the grille); grille dust-free
14Every drain in the bathroom — shower, sink, bath, floor drain — has water poured in: a dry trap smells. Any sewer smell → flush with water, then report if it returns
15Toilet seat fixings tight, no wobble; toilet-brush holder clean; no silverfish or insects in drains or corners
16Shattaf: present, hose clean and uncracked, trigger works, pressure strong, no drip when released, holder clipped
17Sink and bath stoppers present and hold water; taps and basin do not wobble when pushed
18Towels ice white — no grey, no yellow, no fraying edge; soft to the hand (crispy or stiff = rewash or replace)
1White-tissue test on every counter; hob rings clean, no burnt residue; all appliance surfaces wiped
2Fridge empty, clean, no odour, door seals, set to 4°C; microwave interior clean
3Grease trap cleaned; run hot water — drainage free-flowing, no gurgling
4Kettle interior no limescale; dishwasher empty, clean, filter clean, tablet placed in dispenser
5Oven interior clean, no grease; extractor hood filter grease-free (touch test); washing-machine detergent drawer clean
6New sponge and new kitchen towel at the sink; dish-washing liquid full
7Salt shaker full, 200 g pepper packet present
8Laminated gas-reset PDF in the drawer nearest the hob; first-aid kit top of fridge front-left; spare bedroom keys top of fridge front-right
9Under-sink cabinet: no moisture, staining, or swelling; cupboard and cabinet doors open, close, and align — hinges tight, no squeak
10Kitchen tap and sink do not wobble when pushed; stopper present
11Pots and pans: non-stick unscratched, lids matched, stacked by size; cutlery in the tray by type; mugs and glasses in rows; coasters present
12Crockery, glassware, cutlery, and cookware counted against the unit inventory list below. Any missing, chipped, cracked, or scratched item photographed and reported — unreported = Host liability
1Outdoor cushions inspected (no fading, stiffness, stains, torn covers) and placed; furniture per reference photo; floor swept; glass balustrade clean
2Balcony door opens, closes, and locks without sticking
3Balcony drain clear; no cigarette ends; ashtray clean
1POOL SAFETY: fence intact; gate self-closes and self-latches from any opening angle (test 3 times); safety sign at the gate; life ring within 2 m of the edge; depth marker / no-diving sign visible
2Pool water: drain clearly visible from the surface; no debris, leaves, or algae on walls, steps, or waterline; skimmer baskets empty
3Pool log (contractor, weekly): readings copied here — temp ___ °C (26–30) · pH ___ (7.2–7.6) · chlorine ___ ppm (1–3). Out of range → pool closed, closure card at the gate, contractor within 2 h, OM and guest notified
4Pump room: pump running, no fault light, serial-number sticker present, no leak on the floor, door locked
5Pool deck: hosed, dry, non-slip, no algae; drain covers secure; pool lights all working; outdoor shower runs and drains
6Pool furniture: sunbeds and cushions inspected (fading, stiffness, stains) and set per reference photo; parasols open, close, and stand; no rust
7GARDEN: lawn cut, plants alive, beds weeded, dead leaves cleared, pathways swept; irrigation runs on schedule and no head is spraying the house or pool
8Outdoor lighting: every zone (garden, pool, entrance, driveway) switched on and working; every zone sticker legible
9BBQ / outdoor kitchen: grill and grease tray clean; gas bottle level checked and spare present; lighter; outdoor fridge clean and cold
10Entrance gate, intercom, and doorbell work; garage door and remote work; driveway swept, no oil marks
11EVERY external door and ground-floor window locks; keys for each accounted for on KP-F-002
12Staircase: handrail secure, every tread and light OK, no loose runner; landing and upper-floor A/C and water heaters checked like the ground floor
13Maid’s room and storage: cleaned to the same standard; bed made with 1 pillow, 1 pillow protector, 1 mattress protector; aired, no guest items stored, door locks; shower curtain permitted here only, clean and mould-free
14Water tank / plant room: no alarm, no leak, door locked; generator (if fitted) shows no fault
1Behind the main entrance door: no scuff from the handle
2Around every light switch and socket: no fingerprints or marks
3Corridors at shoulder height: no luggage scuffs
4Behind every bedroom door: no handle impact mark
5Bathroom walls at splashback height: no moisture discolouration; no mould at ceiling corners
6Kitchen wall beside the hob: no grease staining
7Every ceiling: no water stain, no crack, no A/C drip mark, no cobwebs in any corner or behind curtain rails
8Paint rating for the unit (1–5): ___ — 3 or below: photo + report to OM within 24 h; 2 or below: unit not released until OM decides
1Every light in every room on and working
2Washing machine: door left open, drum smells clean, rubber seal no mould, drain pipe visibly sealed
3Every tap run: no drip when off. Under every sink and behind the washing machine: no moisture
4Beneath every indoor A/C unit: no water pooling; A/C remotes respond
5Door and window seals intact; electronic lock opens 3 times in a row without a low-battery warning
6Every internal door closes and latches; closers work; no door catches the frame. Wardrobe and cabinet hinges tight, aligned, silent
7Hoover emptied outside the unit, filter clean, brush roll clear, stored in its place
8STICKERS — each present, printed, bilingual, legible (handwritten = fail): water-heater wall switch labelled with the area it serves (every heater) □ · A/C 23°C on every unit □ · balcony/outdoor light switch □ · fuse box ‘do not touch — call Host’ □ · main water valve □ · gas reset beside hob □
9Villa stickers: pool lights □ · each garden light zone □ · pool pump ‘do not switch off’ + serial no. □ · pool heater □ · irrigation ‘automatic — do not adjust’ □
10Unit reference photos present in the unit folder (one per room). If missing: photograph every room and send to OM
1Welcome tray clean, dry, and ready: chilled sealed water (never stored in the car) and sealed biscuits, expiry checked, placed on the kitchen counter with the allergen card
2Guest allergy or dietary requirement declared in pre-arrival message? If yes: biscuits removed, OM notified
3Every dispenser full, toilet paper in every bathroom, all consumables at unit-tier minimum (4 toilet rolls per bathroom, 5 dishwasher tablets)
1Smoke detector: present, physically mounted, no fault light. Do NOT press test — maintenance team only
2Fire extinguisher: present, accessible, pressure gauge in the green
3Fire blanket: present in the kitchen
4First-aid kit: top of fridge front-left, sealed or contents intact
5Torch: kitchen drawer, press to test the battery
6Prayer mat: present
7Qibla direction: indicated
8Emergency procedure sign: displayed
9No-smoking sign: displayed
10DTCM sticker: present
11DET permit: present, expiry date read — within 60 days → ALERT to OM today
12Home Guide: present, current; DTCM complaint number inside (not pointed out to guests); building reception landline + mobile listed
13Gas-reset PDF: laminated, drawer nearest the hob
14Extra bedroom keys: top of fridge front-right
15Villa — pool safety sign at the fence entry point
16Villa — life ring within 2 metres of the pool edge
1Fragrance — clean and fresh, diffuser active
2Temperature — cool on entry, 23°C, A/C on ≥ 1 hour
3Lighting — all lights on for arrival
4Curtains — all open
5Doors — all internal doors open
6Reference photos — every room matches
7Stickers — all present and legible
8DET — all 16 items confirmed above
9Welcome pack — placed, allergen card beside it
10Video filmed: landscape, minimum 4 min (+1 per extra bedroom), exact SOP 10 sequence, A/C display readable; sent to OM
Release
7-point✓
0/133pass
0fail
All 133 lines answered and the video filmed before send. Unit becomes READY only when the OM replies APPROVED. Time out is the send.
Check-out — guest departs 12:00 · deposit AED held by Accounts · keys and internal-door pouch to count · damage: 3 photos per item → Accounts
1Start of day (SOP 26): showered, hair neat, nails clean, fresh breath; clean ironed KP polo, dark trousers, closed shoes; spare polo and hand sanitiser in the car; car clean inside and out
2Guest has physically left — platform auto-checkout is not departure. Attended at or before 12:00
3Departure conversation held: “We really hope you had a wonderful stay — is there anything we could have done better?” Feedback noted here and sent to OM today: ______________________
4Every key, card, fob, and remote collected and ticked against the signed Key Receipt Form KP-F-002. Anything missing → deducted on the spot per KP-APL-001
5Late departure? Hours beyond 12:00 without approval: ___ → late-checkout charge raised to Accounts within 2 hours
6Next check-in time: ______ Hours available: ___ Minimum for this unit (1 bed 3 h, +1 h per bedroom, villa +1 h): ___ Below minimum → notify OM now; OM delays the check-in or adds Room Attendants
1Walls, doors, floors: any new mark, chip, scratch, or hole
2Furniture and upholstery: any new stain, tear, burn, scratch, or breakage
3Curtains, blinds, rugs: any new stain or damage
4Bathrooms: any new damage to fittings, screens, tiles; any blockage
5Kitchen: any missing, chipped, or cracked crockery, glassware, cutlery, or cookware (count against inventory list)
6Appliances and electronics: any damage, any missing remote
7Balcony and outdoor furniture: any damage
8Smoking evidence indoors; any pet evidence → deodorisation fee
9Every damage item: 3 photos (wide, medium, close) taken BEFORE the guest leaves; Damage Report Form KP-F-004 completed on the spot; OM sent photos immediately; guest signs the amended form
10Deposit resolved within 40 minutes: clear → refund within 10 min; OM silent after 30 min → full refund and claim raised separately; guest disputes → ‘Our Operations Manager will contact you directly’ and step back
1Every drawer, wardrobe, bathroom, safe, and balcony checked for left belongings → photograph, list, report LEFT PROPERTY to OM; valuables to office safe today
2OUTDOOR CUSHIONS BROUGHT INSIDE NOW — before the Room Attendant starts. Stored in cupboard, spare room against the wall, or laundry. Never on a bed, never left on the balcony, never in sunlight. Cushions go out again only after Part B is complete
3Linen stripped and every item held up to the light, both sides, BEFORE it goes in the laundry bag. Stained items in a separate STAINED bag; blood → gloves, double-bag, label BLOOD, OM immediately
4Mattress protector lifted: mattress itself checked for stains → Karcher now, before/after video to OM
5Room Attendant briefed on every specific area needing attention before touching anything
6Checkout confirmation sent to OM within 1 hour of scheduled checkout: COMPLETED — Unit · Departed Y/N · All access returned Y/N · Unit status · Cleaning ETA · Damages Y/N
7Post-stay review request WhatsApp sent within 2 hours of the checkout confirmation
Check-out result
Damage lines with photos go to accounts@keysplease.ae for the deposit decision. Keys counted back before the guest leaves.
Productivity — this week
17units
6/6check-ins on time
31 hon site
3re-cleans issued
My attendants
Laurice9 units · re-clean 0% · ready on time 9/9
Romerissa8 units · re-clean 12% (bathrooms ×1)
Amarnath9 units · re-clean 11%
Sathish7 units · re-clean 0%
Inventory — Azizi 515
KP-INV-002 · 140 items · 66 DTCM. You own this unit's inventory to DTCM and KP standard. Chipped, cracked, rusted, missing lid = missing.
132/140present
2DTCM missing
6KP missing
14 Auglast full count
DTCM incomplete — smoke detector (bedroom 2), emergency card Arabic/English. Unit shows DTCM incomplete on Live until placed. Check-in needs Wael's override.
1Dinner plates · required 6
2Water glasses · required 6
3Wine glasses · required 6
4Espresso machine · 1 · on welcome tray
Shortages on this unit · 8
Smoke detector ×1 · DTCMfound by you 14 Sep 10:20 · sent to Accounts at once · Anshif: 24 h → 15 Sep 10:20
Water glasses ×2in today's bulk email · Anshif: 24 h
Wine glass ×1damaged · photo → Accounts
Bath towels ×2bought 12 Sep · at office stock · Place on your next visit
DTCM items go to accounts@keysplease.ae at once; KP items in the daily bulk email at 17:00. Anshif has 24 hours to mark bought. Wael sees every open shortage.
My units — Mon 14 Sep
With Mr Sisira today · 2 units · shift 09:00
10:00–12:30
Azizi Riviera 19 — 515
Refresh + check-in · guest 13:00 · with Romerissa · bedrooms + living
On site
🚗 with Sisira
13:30–16:30
Hayat 2A Boulevard — 425
Check-out clean · with Amarnath · bathrooms + kitchen
Clean card — Azizi 515
84 checks. Done · Tell Host · N/A. Pillow line and towel fold have reference photos. Nothing is ready until Sisira passes it.
Bedding — double: 4 pillows + 4 protectors + mattress protector · single: 2 + 2 + 1
1Every surface wiped: bedside tables, headboard, top of the wardrobe, inside the wardrobe, shelves, lampshades, light switches
2Under the bed and behind the bedside tables — no dust, no hair, nothing left behind
3Mattress vacuumed both sides of the top; base vacuumed
4Mattress protector on, smooth and tight
5Bed made: fitted sheet tight with hospital corners, no wrinkle from the door
6Duvet flat, equal overhang both sides, 20 cm fold back at the top
… 9 more
1Every surface wiped: bedside tables, headboard, top of the wardrobe, inside the wardrobe, shelves, lampshades, light switches
2Under the bed and behind the bedside tables — no dust, no hair, nothing left behind
3Mattress vacuumed both sides of the top; base vacuumed
4Mattress protector on, smooth and tight
5Bed made: fitted sheet tight with hospital corners, no wrinkle from the door
6Duvet flat, equal overhang both sides, 20 cm fold back at the top
… 9 more
1Every surface wiped: tables, TV stand, shelves, window sills, skirting boards, light switches, door handles
2TV screen and remote wiped. Glass and mirrors streak-free from an angle
3Sofa: cushions off, vacuum underneath and down the sides; move the sofa and clean behind and under it; put it back where it was
4Cushions plumped by pressing the sides in and shaking; karate-chop the top of each back cushion
5Dining chairs wiped including legs; pushed in evenly
6A/C grilles and vents dusted. Lampshades, chandelier, and pendant lights dusted — look up from below. Ceiling corners: no cobwebs
… 5 more
1Walk every room once more from the door, as a guest would: anything you'd notice, fix it now
2Hoover emptied OUTSIDE the unit, filter cleaned, brush roll cleared
3Every cloth, bottle, mop, and bucket out of the unit
4Welcome tray wiped and dry with the condiment set filled and the espresso machine ready — the Host places the water and biscuits
5Note your finish time (in the app: tap Finish). Start, finish, and how long it took go in your ready message
6Send the Host: READY FOR INSPECTION — unit, start and finish time, bedrooms and bathrooms done, anything you reported
… 1 more
Consumables — level
Espresso capsules
Toilet rolls
Dishwasher tabs
Low → restock task to Sisira's car-boot kit.
Doorway photos · 1/2
Time out is this tap. All checks and 2 photos required first.
Productivity — my week
9units
0re-cleans
9/9ready on time
Reference photos — what "done right" looks like
Taken in a Keys Please unit by the Host. Each appears beside its line on the clean card.
📷1Bath towel fold — thirds, edge outphoto to be taken
📷2Hand towel & flannelphoto to be taken
📷3Pillow line — 4 pillows, chopphoto to be taken
📷4Hospital cornerphoto to be taken
📷5Duvet — smooth, centredphoto to be taken
📷6Welcome tray layoutphoto to be taken
📷7Hangers — 10 velvet, spacedphoto to be taken
📷8Toilet roll pointphoto to be taken
📷9Dispensers full, labels outphoto to be taken
📷10Sofa cushions — plumpedphoto to be taken
📷11Dining table settingphoto to be taken
📷12Doorway — finished roomphoto to be taken
My day — Mon 14 Sep
2 units · 12 tasks · 09:00 → 15:45 · drop Ajith 09:00, collect 16:10
🚗 09:00 drop Ajith at Paramount 4602
09:00–11:00
Damac Paramount Tower D — 4602
2 · Guest-in-house complaint · Business Bay · GUEST IN · reported by guest
SLA: urgent 8 h · clock 07:40 → 15:40
🚗 drive 12 min · Google
11:30–15:45
Damac Paramount Tower D — 3101
4 · PPM · Business Bay · vacant · Ajith assists 11:30–13:30
Handover: tell Ajith when the leak is closed → paint can start
🚗 16:10 collect Ajith
On site — Paramount 4602
Arrived 09:04 · guest in · non-intrusive only. Planned tasks first, then checks by system.
1Kitchen tap leaking
2PPM: A/C filter clean and drain-tray flush
3PPM: Electronic lock batteries
Photos · before 1 · after 1
→ operations@keysplease.ae · subject: Paramount 4602 · 14 Sep · tap · before · John
Parts
Tap cartridge ×1 used from van stock
→ Nandana, Wael. Planned tasks close on the plan. Ref code sealed.
Productivity — my week
11/12done / planned
68PPM tasks
71%on site
3late
My day — Mon 14 Sep
3 jobs · 09:00 → 16:10 · John drops 09:00, collects 16:10
09:00–11:00
Damac Paramount Tower D — 4602
Touch-up — scuffs, marks · hallway + bedroom 2 · last full 2025-11-03 · last partial 2026-06-20
🚗 12 min with John
11:30–13:30
Damac Paramount Tower D — 3101
Assist Technician — water heater · then wait for handover: leak closed → patch and paint
Depends on: John closes water heater
🚗 same tower
13:45–15:45
Damac Paramount Tower D — 3101
Grouting — shower floor and corners, Bath 1 · remove silicone, regrout · from Wael's spot check 09:41
Unit stays VERIFY until Wael re-inspects
On site — Paramount 4602
Partial / touch-up · Arrived 09:02 · vacant
1Walls rated 1–5 per room (1-metre rule) — rating in the comment
2Colour code confirmed against the unit's paint record — never guessed
Photos · before 0 · after 0
Required: at least one of each. → operations@keysplease.ae
Paint log
m² and photos required. Updates the unit's paint history.
Productivity — my week
5jobs
1/4full / partial
96 m²painted
10/10photo sets
Viewings
Insert a viewing into a Host's day. The Host prepares, shows, and reports back to you.
New viewing
Goes to Nandana's plan as a fixed-time task; Sisira sees it with the viewing checklist. Unit must be vacant.
This week
Tue 15 · 11:00 · AR3 Villa 16Mr Karim · Sisira · inserted
Sat 12 · 10:30 · Villa 3 Cluster 36Ms Dana · Sisira · report 11:20 · Hot · long stay Oct · comparing 2
reportReports
Villa 3, Cluster 36 — Sat 12 · Ms Dana
Viewing 10:34–11:05 · Interest: Hot · Viewer: guest long stay · Timeline: this month · Decision: partner involved · Budget: hinted · Liked: pool, kitchen · Concerns: school run distance · Comparing: 2 others · Next: Rwaida to call today · Unit shown at full standard: YES · Ref KP-7D21A0E4
Deposits & damages
From the Hosts' check-out reports. Amounts show here only.
Today 13:35 · Sisira · Hayat 425
Deposit AED 2,000 · deduction proposed AED 450
Broken bedside lamp (3 photos) · stained sofa cushion (3 photos) · guest signed amended form
Today 10:25 · Sisira · Azizi 515
Deposit AED 1,500 · no damage
Refund due within 10 min of inspection · refunded 10:31 ✓
closed
Collections
6,300AED collected today
6,300received at office
0outstanding
Marina Gate 2 — 1204Extension · AED 4,800 · collected Sisira 13:10 · received 17:40 ✓
Azizi 515Deposit at check-in · AED 1,500 · collected 13:05 · received 17:40 ✓
Owner transfers due by the 10th
12 units · statements ready · 3 with deductions attached
Requests
Placed into a Host's day through Nandana's Inbox.
Purchases — shortages
Every missing item across all units, grouped for bulk buying. 24 hours from the email to mark bought. Wael sees this list.
14open
3past 24 h
2DTCM urgent
6bought, to deliver
DTCM · urgent · sent 14 Sep 10:20 · due 15 Sep 10:20
Smoke detector ×1 · Azizi 515 bed 2
found by Sisira · unit DTCM incomplete until placed
Bulk email 13 Sep 17:00 · due 14 Sep 17:00
Water glasses ×18 · 6 units
Azizi 515 ×2 · Hayat 425 ×4 · Villa 336 ×6 · Le Ciel 407 ×2 · Paramount 3101 ×2 · Marina 1204 ×2
Bulk email 11 Sep 17:00 · PAST 24 h — 12 Sep 17:00
Espresso capsules ×400 · 12 units
Wael notified 12 Sep 17:05
Bought 12 Sep · delivered to office 13 Sep (Nandana)
Bath towels ×24 · 8 units
Hosts have "Place" tasks on their next visits · 5 placed · 3 pending
delivering
Suggest an improvement
From: Ms Nandana · Admin · Screen: this screen
Goes to HM's WhatsApp with your name, role, screen and unit. Kept on the server; you are told when HM decides.